Plans to shake up incapacity benefits will fail unless changes are made to the way people are assessed, the Citizens Advice Bureau has warned.
It believes thousands of people who are sick or have disabilities are being wrongly denied benefit each year.
In recent years, more than 60% of appeals against incapacity benefit refusal have been successful.
But the Department of Work and Pensions has said its own findings show that the number of those dissatisfied was small.
The Citizens Advice report was based on hundreds of complaints to the charity.
Some claimants complained GPs who assessed them were insensitive or rude.
People with mental health problems are particularly likely to be wrongly assessed, according to the report's authors.
(BBC)
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